INSTANT Insight explained in 7 points

  1. INSTANT Insight is a smiley face rating system designed to collect customer feedback.
  2. The smiley icons ranging from happy to frown faces, represent a range of customer sentiments, based on a 5-points satisfaction rating scale.
  3. The concept consists in placing a self-service touchscreen terminal in customer touch points areas.
  4. Customers can share their level of satisfaction in less than 3 seconds by touching the most appropriate smiley icon.
  5. Customer satisfaction can be measured in real-time. 
  6. Businesses can review easy data and analytics to understand better how their customers judge their level of services, staff, product selections, etc... and take follow-up actions!
  7. Businesses can enhance their customer experience, improve their service level and online reputation. 

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